Information technology is the lifeline of today’s busines. Thus all companies irregardless of size are much aware that it has to have a strong grasp off the information era and the best use these information tools to forge forward successfully in today’s very competitive markets.

The larger corporations have long realized the importance of in-house IT departments, which sole purpose is to place them on the cutting edge of this information era thus keeping them abreast or preferably ahead of their competitors.

Unfortunately most small and medium size companies are unable to justify the cost of setting up such an equip IT department, thus many rely on a sole It staff or an independent freelancer who is only able to maintain existing systems with limited exposure to the constant change in information technology and the ever evolving market demands for newer, better and faster communication and information tools

We at VXS Global Network have been providing IT consultancy service and supporting to almost 50 small and medium sige companies that have placed their trust in our Compuassist program that helps these companies upkeep the efficiency of their IT systems so that they can fully concentrate on successfully growing their businesses.

Experience at work
Recognized as a leader in Technology outsourcing by industry analysts and observers VXS Service professionals have been developing and delivering Managed Services to a variety of industries.

Our depth of experience and breadth of global reach enable us to help you:

• Standardize your desktop and mobile device environment.
• Consolidate help desks to streamline support and overall performance.
• Increase employee productivity by minimizing compromised performance and outages.
• Eliminate the need to setup and maintain a costly, complex internal support structure
• Improve cost control with predictable monthly costs.

 

COMPUASSIT program has the following beneficial features:

Service Scope
Support services and helpdesk during office hours
We have engineers on standby to answer any support calls by phone/fax or email during office hours. One company One Number for all helpdesk needs.

24 hour Email support
To help users on technical questions or problems that they may have, we have a comprehensive helpdesk ticketing system to address all emails directed to support@compuassist.com.my in an organized manner and to ensure all emails receive a response withink 24 hours

Onsite hardware and software troubleshooting
For any problems that cannot be resolved via online, our enginners will make a service visit to solve the issue onsite. Our maximum response time is 4 hours from time of call.

Preventive Maintenance on all workstations on a weekly basis
As part of our growing efforts to keep your systems running at optimum performance, we will schedule once a week onsite visit to perform preventive maintenance and hardware stress test to identify potential downtime before it happens

Asset Management of Software Licenses, License compliance and Patch Management, Hardware and peripherals
With our award winning web based asset management system, we keep track of all your hardware and software updating it when changes are made like repairs or upgrading

We ensure license compliance and regularly monitor the systems for unlicensed software installations by the users

Backup and Disaster Recovery Services on all user data, servers and workstations
Ensuring that your business can run smoothly after a disaster, VXS Global though its BackupAsia division, offers a well rounded strategy for backups either onsite or offsite depending to requirements. As part of our scope we will ensure that critical operations data is available by checking regularly backups.

Our disaster-tolerant technologies and services help you to avoid data loss and practically eliminate downtime.

Virus Containment, pattern updates and Preventive Measures
Using a mixture of technologies, we are able to protect all entry points and ensure all your workstations run virus free. We also design user policies to ensure that handle an outbreak in the event that it happens

Spyware/Adware Containment and Prevention
Using an award winning solution , we ensure that all users can browse the internet and any adware/spyware is detected and removed in real time. With a central reporting system, we are able to produce an enterprise wide snapshot of what was detected and removed.

Security Audits on all business network to stop unauthorized entry
With regular checks on secrity logins and logs, we can detect hacking attempts and also ensure that no sensitive information is sent out to competitors or outsiders.

Upgrading hardware and software services
All Hardware and Software upgrades will be performed by our qualified engineers ensuring conformance to the company wide IT policies set by management